Privacy and Personal Data Policy

Privacy and Personal Data Policy

This privacy and personal data policy is summarized to better inform you as a customer about which personal data dB-Shield® processes and how we process them – personal data is understood as all data that can be linked to an individual.

dB-Shield® respects all requests for confidentiality of personal information submitted online and is aware of the need for appropriate protection and responsible handling of all personal information we receive. If the following privacy policy cannot be accepted, dB-Shield® reserves the right to reject orders and other inquiries, as a lack of acceptance may mean that dB-Shield® cannot service the relationship as otherwise required by applicable law.

Personal Data

Personal data covers all data that can be used to identify individuals, including but not limited to first, middle, and last name, age, gender, position, private address or other physical address, email address, or other contact information, whether they relate to the individual's private residence or workplace.

Likewise, personal data also includes data such as behavior, purchase history, financial information, etc., which are all used to maintain the customer and supplier relationship between customers and dB-Shield®.

What Personal Data Do We Collect and Process?

You can access db-shield.store without providing us with your personal data. When accessing the website, an ID is assigned to your session. This cannot identify you as a person.

dB-Shield® needs a range of personal data to be able to transact with you and your company, maintain customer service, and market products and services. Certain information is also collected and processed as required by law in accordance with the Anti-Money Laundering and Bookkeeping Act. The following information may be collected and processed when you visit db-shield.store: Email address, first and last name, address, phone number, age, gender, technical details (including IP addresses), behavior (including: visited URLs, event triggers, actions such as clicks, opening rates, log-ins, time spent on each page, etc.), geographic data, and data that may be necessary for the completion of a transaction.

dB-Shield® collects and processes information about you when you:

Create an account
Make a purchase
Send inquiries, complaints, and/or interact with dB-Shield® in other ways
Subscribe to and/or interact with online marketing materials (including but not limited to newsletters, SMS notifications, advertisements on third-party websites, or similar)
Provide personal information in other ways to dB-Shield®

dB-Shield® only collects the personal data necessary to deliver a service or product, market services and products, or process inquiries. dB-Shield® does not collect and/or purchase personally identifiable information from third parties. dB-Shield® uses recognized card processors for handling online card transactions and does not store information about payment cards. Note that in the case of invoicing, billing and bank information is stored in accordance with applicable laws in this area, including the Anti-Money Laundering and Bookkeeping Act.

How Do We Use Your Information?

We may use the collected information in the following ways:

To personalize your experience on email and website through personal recommendations based on purchase history
To improve db-shield.store and marketing from dB-Shield®
To better service you when contacting customer service
To administer contests, customer surveys, etc.
To handle your orders as quickly as possible
To collect product and Trustpilot reviews
To follow up on inquiries
For general marketing

How Do We Protect Your Information?

Our website is continuously scanned for security breaches and vulnerabilities to quickly eliminate potential data leaks and thus make our website as secure as possible. Additionally, regular scans for malware are performed.

Your personal information is stored on secure networks and can only be accessed by a limited number of employees with rights to this type of information. These employees are also subject to our data protection policy, which ensures your rights and compliance with applicable laws in this area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed externally. Credit card information is processed by card processors and cannot be accessed by either dB-Shield® or employees of the card processors. These transactions are not stored on internal servers and are never handled by dB-Shield® itself.

Who Do We Share Personal Data With?

Personal data submitted on db-shield.store or through telephone contact is only disclosed to:

Internal departments/personnel
Trusted third parties necessary for fulfilling agreements on delivery, payment, and service including debt collection and legal instances
Business partners for maintaining your account and/or marketing

To provide the best possible experience on dB-Shield® websites, we keep statistics on how users use the pages. The statistics are used solely in anonymized form, for example, to see which pages and content users interact with.

dB-Shield® may use Google Analytics to collect visitor statistics and, in this connection, disclose IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted when visiting db-shield.store and can be found here: www.google.com/privacy

Among dB-Shield® and all business partners and suppliers, there exists a data processor agreement that always ensures the interests of users and customers. These agreements can be presented upon request at any time.

Where Are Your Personal Data Stored?

Your information is stored on servers within the EU. Some personal data is managed by a third party (data processor), who stores and processes personal data on behalf of dB-Shield® in accordance with this data policy and applicable data protection laws.

If you wish to unsubscribe from any newsletters at any time, you can follow the instructions at the bottom of each email. If you encounter any problems unsubscribing, you can contact our customer service using the contact information below.

When unsubscribing from marketing from dB-Shield®, all consents you have given us will be deleted. These cannot be recreated, and if you wish to gain insight into what we have previously sent you, previous offers, or similar at any time, please note that these cannot be recreated.

How Long Are Your Personal Data Stored?

In the case of an active customer relationship, your data is stored for as long as necessary to service you. If the customer relationship is terminated, your data is stored for up to two years, depending on the nature of the data.

You can request access to or deletion of your data at any time. According to other legislation (the Bookkeeping and Anti-Money Laundering Act), all transactional data, including contact and company information, is retained for five years.

Data Breach

We take security breaches and data leaks very seriously. In case of suspected data leakage from dB-Shield® internal servers or external partners, a series of initiatives are implemented to best protect our customers and users.

This includes assessing the potential extent of the damage, notifying potentially affected customers and users, notifying the Data Protection Agency, and taking actions to try to contain the extent of the damage.

If we suspect a data leak from dB-Shield® or its external partners, all involved parties, including users, will be informed within 72 hours. If you suspect that your data has been leaked from dB-Shield®, please contact us at any time.

Access to Information

You can always change your account information and areas of interest, including specifying whether you want us to contact you in connection with offers on goods or services or unsubscribe from newsletters.

You can find out what information we have registered about you. If you wish to receive a copy of this information, please contact us.

If you wish for all data to be deleted, please contact us.

Note! Once all data is deleted, it cannot be recreated. Data that must be retained in accordance with legislation cannot be deleted upon request.

Review

We continuously review our data processing procedures. This policy is updated annually.

Contact, Change, and Update of the Personal Data Policy

dB-Shield® is committed to continuously meeting legal requirements for privacy protection. If you have any questions or comments about our data policy, or about how we use your personal information, please contact our customer service.

If you wish to unsubscribe from our newsletters at any time, you can follow the instructions at the bottom of each email. If you encounter any problems unsubscribing, you can contact our customer service using the contact information below.